Shipping & Returns
We want all our customers to receive high-quality products. You have 7 calendar days to report if there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact us as soon as possible. Please send us an email, include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item needs to have a receipt or proof of purchase.
When we receive the product, we will refund the value of the purchased product, but not the original freight. All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise, it will not be possible to obtain a refund.
You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.
It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you. If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded. It is not possible to change your order once it has been submitted. This also includes changing the product, removing an item, changing the delivery address. All packages are sent via USPS from our office in Sunrise Florida. Your order will be sent within 1 to 2 working days after it has been placed.
The normal delivery time from the package has left our office is:
Priority 1 to 3 business days
Ground-up to 7 days
If nobody is at the address when USPS makes the delivery, a note is left in the mailbox and USPS leaves with the package, and you have to go to your Postal Office. If delivery is not possible, the package will be returned to us. When you find the USPS note in your mailbox, contact them to arrange another delivery address, time, or tell them the package can be left in your back yard, etc.
You can have your package delivered to your work address if this is more convenient for you. This should just be included as a Delivery Address. Please note that it is not possible to make a delivery to a PO box.
How to return a product
Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details, we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary.
Please enclose a return form (we will be sent to you) with the returned products.
Our return address is:
We’ll send it to you by email.
It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.